Friday, January 23, 2015

M&S Enterprises ~ "Get it, Keep It Together"

Art is Business , Shauntele Y Pridgeon, is a member of the Phantom Gallery Chicago Network Broad Directors: 

Happy New Year, we hope your 2014 has been healthy & prosperous, Its that important time of the year, so lets get this season off to a great start! 

Every year we work on improving our services & making tax season as stress free as possibleI would like to introduce the newest members of our team, Ms. Tina Hall & Ms. Cindy Triplet! Tina & Cindy both operated tax prep services for numerous years & after several years of begging for their expertise, they have come aboard to M&S!



IMPORTANT NOTES/REMINDERS/CLARITY:

  1. REFER TO ATTACHMENT FOR FEE INFORMATION
  2. You can submit your documents to M&S via fax, email, mail or drop-off.
  3. It is very important that you wait for all your forms (W2, 1099, etc) & send ALL information together; this avoids confusion, missed information, amendments & delays.
  4. Once M&S receives yours tax documents, it may take 5-7 days to review & process. We process in order received (on an average day that is 6-10 clients per day). When we have submitted the return, you will receive a text informing you of the refund amount. Once the IRS updates the refund status you will receive another text message with the IRS date of deposit & payment options (usually within 14 days).
  5.  ALWAYS it is the client’s responsibility to inform us of ANY changes (address, names, dependents, bank accounts, emails, telephone numbers, etc); we default to the previous year's personal information and are not aware of your 2013 changes unlessyou notify us. Every year there are numerous clients that don't give us the changes until AFTER they have forwarded their information & either their refunds are deposited to closed accounts, mailings delivered to wrong addresses, returns rejected because dependents are no longer current, etc. We do NOT call to double check your information with you, most of the time we are working late into the night & it would be impossible to call every client to make sure we have up-to-date information. Any errors and/or delays due to outdated information are not M&S responsibility and payment is due for services rendered. Any errors and/or delays of M&S are taken seriously and we will work to resolve to the satisfaction of our clients.

We are looking forward to your continued business and are always striving to improve services to best fit the needs of our clients!

Sincerely,